A bill to require the Secretary of Labor to maintain a publicly available list of all employers that relocate a call center overseas, to make such companies ineligible for Federal grants or guaranteed loans, and to require disclosure of the physical location of business agents engaging in customer service communications, and for other purposes.

Introduced in Senate
United States Call Center Worker and Consumer Protection Act of 2017

This bill requires a business that employs 50 or more call center employees,
excluding part-time employees, or 50 or more call center employees who in the
aggregate work at least 1,500 hours per week, exclusive of overtime, to notify
the Department of Labor at least 120 days before relocating such center outside
of the United States. Violators are subject to a civil penalty of up to $10,000
per day. 

Labor must make publicly available a list of all such employers that relocate a
call center. It may remove from the list an employer that has relocated the call
center from a location outside the United States to a location inside the United

Employers must remain on the list for up to three years after each relocation.
An employer is ineligible for federal grants or federal guaranteed loans for
five years after being added to the list, except where the employer demonstrates
that a lack of such loan or grant would threaten national security, result in
substantial job loss in the United States, or harm the environment. Federal or
state executive agencies or military departments, when awarding a civilian or
defense-related contract, must give preference to a U.S. employer that does not
appear on the list.

Businesses that initiate or receive a customer service communication must
require each of their employees or agents participating in the communication to
disclose their physical location at the beginning of each such communication
unless all involved employees or agents are located in the United States. The
bill exempts any communication: (1) initiated by a consumer if the consumer
knows or reasonably should know that the employee or agent is located outside
the United States, or (2) related to the provision of emergency services. Upon
request, businesses must transfer a customer to a customer service agent who is
physically located in the United States.

The Federal Trade Commission (FTC) may exclude certain classes or types of
business entities or customer service communications from the requirements of
this bill under exceptionally compelling circumstances. The bill sets forth
authority for the FTC to enforce against violations.



  • Read twice and referred to the Committee on Commerce, Science, and Transportation.

    Mar 2nd, 2017
  • Introduced in Senate

    Mar 2nd, 2017